Central Reservationist is responsible for assisting customers with bookings for accommodation, conferences, and other events, providing information about services and facilities, and processing reservations accurately efficiently. The ideal candidate will have strong customer service skills, excellent communication abilities Responsibilities: Answering incoming calls and responding to customer inquiries in a professional and courteous manner requests and accommodations. Dealing with any customer complaints or issues promptly and escalating,
standard of service, managing staff, and optimizing the restaurants performance to enhance customer satisfaction provide feedback.
Customer Service:
Ensure excellent customer service is consistently delivered delivered.
Address and resolve customer complaints and concerns promptly.
Monitor and respond a clean, safe, and welcoming environment for customers and staff.
Ensure compliance with health and execute marketing strategies to attract new customers.
Manage social media accounts and promotional
and orders. Dealing with customer complaints and maintaining customer service levels of the restaurant/ and safety regulations. Restaurant and fast food service experience. (Min 5 year related experience) GAAP Management skills. Organizational skills. Customer Service and good verbal communication skills. Problem
kitchen staff to ensure timely and quality food service. Inventory and Supplies: Managing inventory of prices accordingly. Customer Service Guest Satisfaction: Ensuring high levels of customer satisfaction through excellent service. Handling customer complaints and resolving issues. Gathering and acting on customer feedback beverages served. Implementing and maintaining service standards. Marketing and Promotions Marketing Strategies: Organizing special events and themed nights to attract customers. Collaborating with marketing teams to enhance
kitchen staff to ensure timely and quality food service. Inventory and Supplies: Managing inventory of prices accordingly. Customer Service Guest Satisfaction: Ensuring high levels of customer satisfaction through excellent service. Handling customer complaints and resolving issues. Gathering and acting on customer feedback beverages served. Implementing and maintaining service standards. Marketing and Promotions Marketing Strategies: Organizing special events and themed nights to attract customers. Collaborating with marketing teams to enhance
and motivate our staff to provide excellent customer service. Responsibilities include maintaining the quality, and customer-service standards. Know how to oversee the dining room, check-in with customers and balance high quality and consistent service to both internal and external customers Have a extensive knowledge restaurant operations. Deliver superior service and maximize customer satisfaction. Responsible for Restaurant Train new and current employees on proper customer service practices Implement policies and protocols
and motivate our staff to provide excellent customer service. Responsibilities include maintaining the quality, and customer-service standards. Know how to oversee the dining room, check-in with customers and balance high quality and consistent service to both internal and external customers Have a extensive knowledge restaurant operations. Deliver superior service and maximize customer satisfaction. Responsible for Restaurant Train new and current employees on proper customer service practices Implement policies and protocols
stock management; staff training and management; customer relations; ability to drive sales. Applicants responsibilities and the direct impact they have on customer experience, staff morale, and overall business Here's a breakdown of their significance: 1. Customer Experience: · First Impressions and Setting the managers are often the first point of contact for customers, shaping their initial impressions and setting experience. They ensure a warm welcome, efficient service, and address any concerns promptly, fostering a
centres to maintain/improve profitability, customer service and various commercial aspects.
customer service role
External: Suppliers, Customers
Dimensions: (staff, financial)
No presentations and confirm and update menu and service costs for customer.