Responsibilities Efficiently provide excellent guest service. Ensure that the facility is ready to open fifteen Be on the floor 100% of the time during a meal service period to observe, monitor, and follow up on all the cleanliness and organization of the dining, service, and preparation areas by established standards standards of food presentation, sanitation, and service. Monitor food production and the final product specifications. Ensure the staff is following established service standards. Motivate staff members to maximize sales
Supervise and lead a team of food and beverage service staff, including waiters, bartenders, host/hostesses high-quality service delivery.
Customer Service: Ensure exceptional customer service by scheduling breaks, monitoring service flow, and maintaining service standards.
Ordering food and beverage preparation, presentation, and service to ensure quality standards are met, recipes are Development: Provide training to staff on service standards, product knowledge, menu items, upselling
DELIVERY OF SERVICE – Through management of team members across all Food and Beverage service areas, with exceptional and consistent delivery of products and service levels. • SYSTEMS & PROCEDURES - Implement procedures within the Food and Beverage team in all service areas, identifying and applying a disciplined approach early guest recognition, anticipatory service and a consistent service standard is offered to our guests delivery of service in all areas, including dinner, breakfast, functions and room service. • EFFECTIVENESS
DELIVERY OF SERVICE – Through management of team members across all Food and Beverage service areas, with exceptional and consistent delivery of products and service levels. • SYSTEMS & PROCEDURES - Implement procedures within the Food and Beverage team in all service areas, identifying and applying a disciplined approach early guest recognition, anticipatory service and a consistent service standard is offered to our guests delivery of service in all areas, including dinner, breakfast, functions and room service. • EFFECTIVENESS
guest services.
centres to maintain/improve profitability, customer service and various commercial aspects.
Experience
experience in a customer service role
We seek to employ the service of an experienced Receptionist who will be responsible for providing a a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values incoming calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Register
We seek to employ the service of an experienced Receptionist who will be responsible for providing a a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values incoming calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Register
We seek to employ the service of an experienced Receptionist who will be responsible for providing a a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values incoming calls. Inform guests of hotel rates and services. Make and confirm reservations for guests. Register
kitchen staff to ensure timely and quality food service.