daily basis
& communication skills
assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code with the aim of exhausting all opportunities to correct and support staff before utilising avenues for sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet · recommending maintain high standards and provide the best possible service to guests, and implement improvements where required
motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant's production, productivity, quality, and customer-service standards. Know how to oversee the dining room manual. Providing a high quality and consistent service to both internal and external customers Have a operating equipment is looked after packed away in the correct manner and locked away if necessary. Maintain a House restaurant operations. Deliver superior service and maximize customer satisfaction. Responsible
motivate our staff to provide excellent customer service. Responsibilities include maintaining the restaurant's production, productivity, quality, and customer-service standards. Know how to oversee the dining room manual. Providing a high quality and consistent service to both internal and external customers Have a operating equipment is looked after packed away in the correct manner and locked away if necessary. Maintain a House restaurant operations. Deliver superior service and maximize customer satisfaction. Responsible
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
Procedures and Minimum. Guest Service Standards Ensure that all charges are correctly entered onto the guest's wake-up calls are accurately recorded and executed correctly. Maintain a professional attitude when dealing
time
Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings Ensuring all vouchers are correctly issued and emailed to the client and supplier