for food and beverages. Service counter hand- providing excellent customer service, work well in a team beverages. Cashier- providing excellent customer service, works well in a team, be flexible, have a flair
and the team are aware of all hotel programs, services, accommodations types, promotions, rates, and promotions and specials and that they are booked correctly
departments Attend to guest comments and issues Oversee service and front of house staff Arrangement of special Ensure all equipment is maintained and operated correctly Ensure safety regulations are adhered to Oversee
departments Attend to guest comments and issues Oversee service and front of house staff Arrangement of special Ensure all equipment is maintained and operated correctly Ensure safety regulations are adhered to Oversee
assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code with the aim of exhausting all opportunities to correct and support staff before utilising avenues for sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet · recommending maintain high standards and provide the best possible service to guests, and implement improvements where required
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
place in your departments Recruitment Ensure the correct recruitment process is followed for all new recruits Housekeeping policies and procedures are adhered to Correct office procedures by all Rooms Division departments interior surveys Arrange appliance maintenance, service and repairs Assist in compiling house files Compiling
Procedures and Minimum. Guest Service Standards Ensure that all charges are correctly entered onto the guest's wake-up calls are accurately recorded and executed correctly. Maintain a professional attitude when dealing
high standard of service Inter-active approach to the floor – notice lack of service efficiencies – action plans implemented by management, short / long term Correct handling of equipment / know how to use (credit
Housekeeping department ensuring rooms are prepared and service daily in accordance with Red Carnation standards assuring company policies and procedures are correctly followed are necessary qualities for successful assimilated. · applying the performance management and corrective action tools in accordance with the Hotel’s Code with the aim of exhausting all opportunities to correct and support staff before utilising avenues for maintain high standards and provide the best possible service to guests, and implement improvements where required