sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
Working hours 08:00 to 17:00 Monday to Friday
The above list is a guideline to what
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
and managing a team of +- 20 agents
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
file documentation are up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer queries received through calls and emails. Hire, onboard and train new Client support experience managing staff in customer support/ call centre environment. Punctual. Highly adaptable, shows
/>Responsibilities:
their ideal prospect, without the need to ever cold call. How you'll role You'll develop and manage customer