and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with
drawing on one's knowledge and experience base and calling on other references and resources as necessary
drawing on one's knowledge and experience base and calling on other references and resources as necessary