standard operating procedures on the relevant systems. ▪ Response efficiently and accordingly to the managed within SLA timelines on relevant workflow system. ▪ Provide support to the back office (Freshdesk Client Service Representative ▪ Familiar with CRM systems and practices Competitive
Knowledge: Develop a basic understanding of vehicle systems: While a full mechanic's knowledge isn't necessary common vehicle components like brakes, tires, engines, and fluids. This helps you understand customer
on all aspects of the products, processes and systems required to deliver outstanding customer service Implements and monitors the stakeholder management systems. (Reporting) • Ensures the effective, efficient (advantageous) TECHNICAL COMPETENCIES (Knowledge/Systems/Legislation) BEHAVIOURAL COMPETENCIES (Skills/ Literacy (MS Office Suite). • Knowledge of SAP ERP Systems? • CRM platforms (Salesforce advantageous) • Knowledge handling • Knowledge of Call Centre Management systems • Resilient. • Proactive. • Action-oriented. •
interpersonal skills. Proficiency with computer systems. Valid driver's license with a clean record. R8
interpersonal skills. Proficiency with computer systems. Valid driver's license with a clean record. R8
English languages Work on airline reservations systems & handle outbound voice calls, written correspondence othermultimedia channels daily. Fully paid product and systems training provided. Daily interactions with international
discrepancies and moving customer orders through the ERP system to be shipped & invoiced. Responsible for driving Microsoft Outlook and Microsoft Excel, Cloud Billing Systems knowledge Experience Previous experience in advanced Management or Sales environment and Cloud billing systems Desired Skills and Abilities Accounting/Finance
on all aspects of the products, processes and systems required to deliver outstanding customer service Implements and monitors the stakeholder management systems. (Reporting) Ensures the effective, efficient, Literacy (MS Office Suite). Knowledge of SAP ERP Systems. CRM platforms (Salesforce advantageous) Knowledge complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive. Action-oriented
on all aspects of the products, processes and systems required to deliver outstanding customer service Implements and monitors the stakeholder management systems. (Reporting) Ensures the effective, efficient, Literacy (MS Office Suite). Knowledge of SAP ERP Systems. CRM platforms (Salesforce advantageous) Knowledge complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive. Action-oriented
accurate warranty and motorcycle plan details on system Update necessary motorcycle details Prepare quotations