reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels channels daily. Fully paid product and systems training provided. Daily interactions with international service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency depending on clientrequirements.5. Training: 4 weeks (Fully Paid). Training will be conducted remotely via
looking for Collection agents to join our team to call Businesses & Customers on behalf of a client First party /3 rd party collections, Rep will be calling on behalf of the creditor as opposed to the collection Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party collections, it will
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer
airline reservations systems & handle voice calls in English & German may include some written correspondence.
Fully paid product and systems training provided.
Daily interactions with international service levels.
Demanding and time-sensitive call center environment
Requirements
Native interview stage (however flexibility is key)
4. Training: 4 weeks (Fully Paid).
5. Probation period: Savings
Please note: We are a Contact Centre operating on a 24/7 basis, thus all shifts are
months of probation and training will be done within our Client Contact Centre for all successful candidates still have their probation and training within the Client Contact Centre and may only be transferred to progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
months of probation and training will be done within our Client Contact Centre for all successful candidates still have their probation and training within the Client Contact Centre and may only be transferred to progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
to take ‘Manager ‘calls (Talk offs). Drive quality requirements by listening to calls and holding regular detail Matric Preferably 12 months plus USA call centre experience. For 1 st party collections, it will