including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition for repairs to vehicles, vehicle branding, etc Assisting Customer Service Administrator in compiling supporting control for Customer Service department Operational assistance to the Technical Advisors Handling of service commissioning jobs in the area of the service station Assist Head of Customer Service with HR Planning Working
equipment servicing and repairs on site Opening and managing Jobs on internal system (SMS) Creating of work department, including Asset count, Tool container Management, requesting quotes for replacement or acquisition for repairs to vehicles, vehicle branding, etc Assisting Customer Service Administrator in compiling supporting control for Customer Service department Operational assistance to the Technical Advisors Handling of service commissioning jobs in the area of the service station Assist Head of Customer Service with HR Planning Working
r />EMPLOYMENT TYPE : Permanent
SECTOR : Finance
BASIC SALARY : Market Related
START DATE
Reports to
Customer Services Manager Employment Status Permanent
INTRODUCTION paces call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs Review consumers as well as creditors. In order to assist our stakeholders, there are engagements with different queries and responding to clients via the Query management system to provide resolution in order to create details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
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email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations where required. Communication Keep departmental management advised of notable developments, i.e New Clients problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
exceed your expectations and provide top-notch assistance with every interaction. Why Choose Us? ✅ Expertise: products/services, ensuring accurate and insightful assistance for all inquiries. ✅ Empathy: We understand that addressing inquiries, resolving complaints, and assisting customers with product or service-related issues company's database or CRM system. Multitasking: Manage multiple tasks simultaneously, such as handling handling calls, responding to emails, and assisting with live chat inquiries, while maintaining high quality
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working