Role & Responsibilities: Managing incoming calls and customer service enquiries Capture Customer engagement Customer service Administration Answering calls and assisting customers with queries on orders Processing
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
managing the dentist's calendar. Answering phone calls, emails, and inquiries from patients, insurance
managing the dentist's calendar. Answering phone calls, emails, and inquiries from patients, insurance
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
Circumstances Overtime as and when required. On call to resolve problems. Occasional local and national
Circumstances Overtime as and when required. On call to resolve problems. Occasional local and national
Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility