social media community manager consultant to join our team. As a community manager, you will play a critical ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. inquiries, providing information, and assisting them efficiently.
both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks Group other reasonable ad-hoc duties requested from management. Education: National Senior Certificate (Grade
both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks Group other reasonable ad-hoc duties requested from management. Education: National Senior Certificate (Grade
strictly in accordance with the contractâs Quality Management System encompassing
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The Company
/>Customer Relations
Cash Management Procedures
Passenger Management Procedures
Security Procedures
Assist universal access passengers
Be polite and
tasks and procedures as detailed in the Passenger Management Procedures Protocols
Monitor fare evasion
of the Company Stations and stops
Queue management at kiosks
All other transport related relevant
handling customer queries, etc General assistance – counting stock, assisting in warehouse, etc Necessary Skills/Qualification:
handling customer queries, etc General assistance – counting stock, assisting in warehouse, etc Necessary Skills/Qualification:
a situation with an irate caller and ask for assistance from the Team Leader. ▪ Building lasting relationship about the product to address the client's needs. ▪ Assist with the fulfillment process (Membership Packs) Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
a situation with an irate caller and ask for assistance from the Team Leader. ▪ Building lasting relationship about the product to address the client's needs. ▪ Assist with the fulfillment process (Membership Packs) Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence
This role involves the responsibility for the management of the secondary services contract for Western multifunctional role that spans across client relationship management and training and organisational development. responsibilities include: Effective contract management and SLA adherence Client retention and excellent Client risk management. Management of all secondary services which includes, account management, consulting products. Management of external and internal stakeholder relationships. Client relationship management, contract
This role involves the responsibility for the management of the secondary services contract for Western multifunctional role that spans across client relationship management and training and organisational development. responsibilities include: Effective contract management and SLA adherence Client retention and excellent Client risk management. Management of all secondary services which includes, account management, consulting products. Management of external and internal stakeholder relationships. Client relationship management, contract