exceed your expectations and provide top-notch assistance with every interaction. Why Choose Us? ✅ Expertise: products/services, ensuring accurate and insightful assistance for all inquiries. ✅ Empathy: We understand that addressing inquiries, resolving complaints, and assisting customers with product or service-related issues as handling calls, responding to emails, and assisting with live chat inquiries, while maintaining high policies, and procedures to provide accurate information and support to customers. Adherence to Policies:
candidate say they have experience in contact centres your rebuttal should be that due to the fact they're their knowledge to be successful in the contact centre). During the training, you will be paid weekly to available vacancies at a USA Night Shift Call Centre and you rate will be adjusted to R6000 R500 (training you will be placed at the USA Night Shift Call Centre. It's important to note that the training program you would be interested in? Responsibilities : Assist USA clients with telephonic queries (tracking of
sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping Customer Service Principles Protection of Personal Information Act Excellent Communication Skills (oral and
sales both online and in-store. Job Objectives: Assist with managing the various queues within the Freshdesk and through ensuring ‘first contact' resolution Assist with managing various mailboxes within the Clicks National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping Customer Service Principles Protection of Personal Information Act Excellent Communication Skills (oral and
candidate say they have experience in contact centres your rebuttal should be that due to the fact they're their knowledge to be successful in the contact centre). During the training, you will be paid weekly to available vacancies at a USA Night Shift Call Centre and you rate will be adjusted to R6000 R500 (training you will be placed at the USA Night Shift Call Centre. It's important to note that the training program you would be interested in? Responsibilities : Assist USA clients with telephonic queries (tracking of
URGENT: BPO Call Centre Agents needed
-Our client in the BPO (international) Call Centre are looking Debt)
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to obtain a satisfactory conclusion. Obtain account information and update with action given/taken. Update records escalation/reporting process. Ensure customers are kept informed on the progress of any disputes. Close logs only only on receipt of minimum update information. Complain Handling Webchat Working hours: UK Working Hours
fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies:
ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. inquiries, providing information, and assisting them efficiently.
Requirements
procedures and systems
Inform customers of route, timetable and fare system information
Distribute public
public information communication material
Assist universal access passengers
Be polite and display
required
Provide MyConnect Card product information and knowledge on how the system works
Wayfinding
kiosks
All other transport related relevant information such as links to other public transport services
to provide cashier and validator services
Assist with special events and monitor crowd control