client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic processing and the management of medicine benefits. They are looking for a Client Relations Manager to join their problems, and alleviating concerns. To develop, manage and maintain relationships with existing clients opportunities. MAIN DUTIES & RESPONSIBILITIES: Client Management Build, strengthen, and maintain effective relationships meetings and information sessions with clients, managed care organisations and relevant industry stakeholders
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service to date. Maintain a comprehensive grasp of our products, services, and policies to supply accurate information customer contentment. Convey feedback to Management about product matters, service patterns, and customer training and development opportunities to broaden product knowledge and refine customer service abilities addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service to date. Maintain a comprehensive grasp of our products, services, and policies to supply accurate information customer contentment. Convey feedback to Management about product matters, service patterns, and customer training and development opportunities to broaden product knowledge and refine customer service abilities addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
handle support queries related to the company’s products and solutions, particularly within the property style="">
other support queries in relation to the Company's products and solutions, particularly within the property More than 2 years' call centre and/or customer management experience (Solution training will be provided)
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team excellence and client satisfaction with all client products. Providing back-up support to fellow administration operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer capabilities and experience. Active performance management of operational teams. Undertake any additional
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team excellence and client satisfaction with all client products. Providing back-up support to fellow administration operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure up to date. Answer inbound calls and to provide product and service information to customers. Resolve customer capabilities and experience. Active performance management of operational teams. Undertake any additional
automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal relationship management (CRM) software and Microsoft Office Suite. Knowledge of automotive products, services
On-site support of customers by request from management Provide Training Implement, support and the promotion
beneficial