PURPOSE OF THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision
internal and external stakeholders. Implement management controls to ensure that CLO’s meet and sustain
Business Management or related field.
Experience:
5 years management experience
RESPONSIBILITIES AND KEY RESULTS AREAS
People Management
Build & maintain a solid & respectful
and address immediately (involve Training, QA’s, Manager, and relevant stakeholders, if needed)
Weekly
Description PURPOSE OF THE JOB Manages and builds a high-performance call center of CLO's with a clear internal and external stakeholders. Implement management controls to ensure that CLO's meet and sustain or Diploma Business Management or related field. Experience: 5 years management experience in a Call RESPONSIBILITIES AND KEY RESULTS AREAS People Management Build & maintain a solid & respectful and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if needed) Weekly documented
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
the overall user experience. This role involves managing and growing the customer service team, improving department. Minimum Requirements: Degree in Business Management, Information Systems, or a related field. (Essential) (Essential). 5 or more years of proven experience managing a customer service team that utilizes various hiring, training, mentoring, and performance management. Team Operations Reports: Prepare weekly reports meetings, including clear KPIs. Cost and Efficiency Management: Ensure cost-effective and efficient department
Summary
The Customer Service Manager is responsible for attending to the necessary escalations Duties and Responsibilities
On-site support of customers by request from management Provide Training Implement, support and the promotion
principles and practices of Information Security Management. It is incumbent on all employees to fully understand all information within the business. Supporting management in raising incidents, implementation of controls processes and supporting tools to comply with and manage information security risks; ROLE REQUIREMENTS (KEY
principles and practices of Information Security Management. It is incumbent on all employees to fully understand all information within the business. Supporting management in raising incidents, implementation of controls processes and supporting tools to comply with and manage information security risks; ROLE REQUIREMENTS (KEY
conflict management - Builds a logical approach to address problems or opportunities or manage the situation verbal, and written communication skills Time management skills - the ability of planning and exercising
conflict management - Builds a logical approach to address problems or opportunities or manage the situation verbal, and written communication skills Time management skills - the ability of planning and exercising