manage customer relationships that promote retention and loyalty, ultimately improving customer lifetime suits a personality type that genuinely loves customer service and has strong experience and ideas on the problems that need senior management Own the solution that you and the team come up with – that means client of what the solution is and keeping them updated on progress Once the solution is implemented, check-in relevant field Minimum 1 year of experience in customer service/account management Microsoft Office experience
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions
with customers either by telephone, electronically or face-to-face Respond promptly to customer inquiries inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product delivery information Perform customer verifications Set up new customer accounts Process orders, forms applications and requests Organise workflow to meet customer timeframes Direct requests and unresolved issues the designated resource Manage customers' accounts Keep records of customer interactions and transactions
according to query type Respond professionally to customer queries Always adhere to the service level agreements time. Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At etiquette Always demonstrate an elevated level of customer service Ability to liaise with external parties functions Incorporating the principles of Treating Customers Fairly (TCF) Pays attention to detail Computer
according to query type Respond professionally to customer queries Always adhere to the service level agreements time. Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At etiquette Always demonstrate an elevated level of customer service Ability to liaise with external parties functions Incorporating the principles of Treating Customers Fairly (TCF) Pays attention to detail Computer
knowledge. Excellent English communication skills and customer service. R5 000 CTC pm
promote the Companys complete range of services and solutions offered to ensure maximum use by clients. Explore business needs and communicate innovative ideas and solutions to enable business to meet its objectives. Communicate