service calls with all required information (date, time, customer name, contact name, telephone number,
dispatched are made in a manner where our 4-hour response time is enforced.
Ensure your technicians are following
logged off that all information is documented (date, time, call number, repairs done, meter readings, etc
repairs are invoiced locally.
CODs to be paid in full before machines, parts, etc. are released.
Ensure
maintained at all times with customers regarding machines ready for collection, response times, awaiting parts
greet customers Liaising with customers at all times with regards to their motorcycle (WIP) Ensure accurate Prepare quotations Ensure accurate invoice payments Full motorcycle handover process Customer follow ups
customers
dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in service, ensuring customer satisfaction, and offering timely and accurate support. The agent will need to have
English & Afrikaans
Strong organizational and time-management skills
A stable work history
skills, Excellent communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data
the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santam's target. Drive salvage sales against turnaround times Track the salvage payments against sales. Verify
the SAIA code of conduct. The role exists to have full control, visibility, and management of all of Santam's target. Drive salvage sales against turnaround times Track the salvage payments against sales. Verify
and verifying the accuracy of information in a timely manner. Manage , coordinate, and track the customer fellow administration team as and when required. Timely and accurate administration of customer complaints employees. Assess own performance through seeking timely and clear feedback where necessary. Monitor, coach Excellent leadership and interpersonal skills. Full MS Office package. Excellent computer literacy with
and verifying the accuracy of information in a timely manner. Manage , coordinate, and track the customer fellow administration team as and when required. Timely and accurate administration of customer complaints employees. Assess own performance through seeking timely and clear feedback where necessary. Monitor, coach Excellent leadership and interpersonal skills. Full MS Office package. Excellent computer literacy with