customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional inbound calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) service productivity and performance in the contact centre through the achievement of agreed quality assessment relevant product and service targets • Completed Matric (Grade 12) • 2-3 years' people management experience
Day to day: Handle inbound phone calls from passengers and return calls through a cloud-based phone system outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls while being able to
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate RE5 typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate RE5 typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy