ensure that CLO's meet and sustain agreed customer service, productivity and other targets through daily required to deliver outstanding customer service. Ensures that a customer focused, high performance/high sales and distribution functions by improving customer service through analysing, evaluating, and optimising related processes. Establishing and communicating service and performance metrics, monitoring and analyzing Performance Areas 1. People Management (30%) 2. Customer Liaison Management (30%) 3. Internal Liaison and
Office for an experienced Customer Service Specialist in Network Planning Service Standards and Performance Network Planning & Aeronautical Operations Service Standards & Performance, and will be responsible formulation for Customer Care Lead research and benchmarking as input into the development of the customer care care strategy and obtain cross functional input - customer intelligence, forecast and applicable technical plans Define the Customer Care Policy & Procedures based on the targeted customer service culture whilst
/>
Experience in handling ocean exports, customer service and front-office admin essential.
customer service, as well as assisting with the reception duties
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
Customer Relations Manager: Elandsfontein: RNEG Customer relations management / Customer meetings Administration reports, processes and procedures Imporve customer service offering Matric 5 years Sales and Marketing
Customer-oriented individual required to provide technical support to customers and deal with other support Experience • More than 2 years' call centre and/or customer management experience (Solution training will
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels