information from the customers to allow for effective management of the relevant escalation. Escalate and assign customers; and the corresponding responses. Guide management on the needs and desires of our prospective and product or training information to management. Provide feedback to management and marketing on the support successfully complete training activities. Quality Management and Data Security (QMS, HIPAA) Maintain absolute experience Customer relations and relationship management Telephonic and email support Video calling experience
work productively under pressure.
Ability to manage time effectively.
Good communication skills
/>KEY PERFORMANCE INDICATORS
Manage discrepancy reports and advising clients of damaged
Daily reporting on unresolved issues to management and any written complaints received.
Forward
delivery reports by customer as and when required by management.
Assist with data capturing and pod capturing
role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide problem-solving techniques • You have good time management skills • You are proactive and innovative • You
role is to provide relationship management service, active case management and broker visits via email, Relationship management with our top producing financial advisors • Active case/pipeline management • Provide problem-solving techniques • You have good time management skills • You are proactive and innovative • You
these to technicians, keep cleints up to date and manage the spares inventory. You will also be required to escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite capturing on financial and CRM system Excellent time management EXPERIENCE 1 Year service Controller 1 Year printer
liaison - telephone and email Providing feedback to management Must have an excellent command of the English
license and own transport is essential
Manage and nurture Key Accounts
Develop new business
management in closing deals
Communicate client specifications
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and training. Strong organizational and time management skills. Personal Attributes: High level of integrity
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through