all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
communication, in English and Afrikaans, at all levels as well as:
Formal Education:
Experience:
Continuous improvement
customer service representatives maintain a high level of customer service Prepare and analyse customer customers or clients Communication requiring a high level of diplomacy and sensitivity Detailed technical
dealt with in an efficient manner and that a high level of client service is maintained.
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
and attrition within the team to ensure service level contributions are met/exceeded • Manages and improves qualification will be advantageous • FAIS compliance (NQF Level 4) – with credits in commercial or personal lines
commitment to collaborate with people effectively at all levels and across diverse cultures. R8500.00 to be reviewed
Instagram or Facebook) SYDSEN RECRUIT - THE NEXT LEVEL OF RECRUITMENT R 18 000.00 - R 19 000.00 - Monthly