Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
languages
through tracking and feedback.
responses, and feedback.
passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) service productivity and performance in the contact centre through the achievement of agreed quality assessment
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
professional manner. Service Consultation: Conducting thorough consultations with customers to understand Inspection: Performing visual inspections and consulting with technicians to determine the necessary services
matching
Consult with new and existing customers on upcoming projects
Consult and assist internal
with in a professional and factual manner
Consult and advise customers on technical specifications