complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate RE5 typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate RE5 typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy
inquiries into Sales by answering inbound telephone calls. Promote and sell Company world-class products with tasks as and when required. Minimum Requirements: Matric Certificate with Mathematics Computer Literacy
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting
information will not be used for any other purpose without obtaining your prior consent. If your application