successful customer-facing agents to deliver the best service in the insurance industry • Manages people related absence and attrition within the team to ensure service level contributions are met/exceeded • Manages written correspondence • Ensure efficiency of service productivity and performance in the contact centre own competencies • Deliver exceptional customer service that exceeds customers' expectations through proactive order to drive and achieve relevant product and service targets • Completed Matric (Grade 12) • 2-3 years'
customers by resolving issues and providing product/service information.
s driven with a focus on quality and customer service;
environment that emphasizes excellent customer service and a proactive approach. Member Experience: Ensure welcome desk staff, covering procedures, customer service protocols, and emergency response. Administrative with a focus on team development and customer service excellence. Must have strong computer skills across and must carry a deep understanding of customer service standards. Matric and a post graduate degree or
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
sales, claims, administration and office-based services to international clients across numerous different our clients with 24-hour uninterrupted support services. We are looking for a Communication Specialist and attention to detail. Outstanding customer service skills with strong customer and results orientation
communication and improving their new business, servicing and claim journeys. Champion the customer experience experience in working with client and/or intermediary service providers. Numeracy – Accounting and Data analytics
communication and improving their new business, servicing and claim journeys. Champion the customer experience experience in working with client and/or intermediary service providers. Numeracy – Accounting and Data analytics
customers by resolving issues and providing product/service information. Data Entry: Accurately log call details Attitude: A friendly, can-do approach to customer service. Previous Experience: Call centre experience is