M-KOPA Customer Service - Team Coach
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The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet to inbound contact from customers professionally and responding to customer inquiries, service requests requests and complaints • Providing customers with the organisation's services and product information when Processing administrative requests raised by customers • Rooting inbound client contacts to the appropriate
and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
for greeting members and delivering exceptional customer service assistance.
Key Performance include:
and workshop on progress of vehicles, ensuring customer satisfaction of vehicles serviced
client information, continuations Respond to customer queries timeously both telephonically and in writing company from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and promptly Always demonstrate an elevated level of customer service Adaptable: resilient person and shows SLA Incorporating the principles of Treating Customers Fairly (TCF) Knowledge of The Protection of Personal
client information, continuations Respond to customer queries timeously both telephonically and in writing company from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and promptly Always demonstrate an elevated level of customer service Adaptable: resilient person and shows SLA Incorporating the principles of Treating Customers Fairly (TCF) Knowledge of The Protection of Personal
time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating corrective action Performing printer repairs at customers when required Capturing purchase orders for items skills. Good judgement as to when to escalate customer problems Ability to keep manager informed when
collaborative team environment that emphasizes excellent customer service and a proactive approach. Member Experience: training to welcome desk staff, covering procedures, customer service protocols, and emergency response. Administrative leadership skills with a focus on team development and customer service excellence. Must have strong computer spoken and must carry a deep understanding of customer service standards. Matric and a post graduate