the department.
processes. Mentors the team and gives constant real-time support in terms of query resolution. • Builds and agreed quality assessment ratios and turn-around times • Improve customer satisfaction, experience and
ensure that Customer Experience is delivered all the time.
Main Responsibilities will include
that the Customer Experience is delivered all the time.
Main Responsibilities will include
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and