standard of service and compliance and to troubleshoot any issue relating to the service offering. (Target offers or renewals or other issues related to our services
- Responding and listening efficiently and Centre metrics while providing excellent customer service
- Be professional and polite always
- and passionate about customer service and working in a customer services industry
Behaviors
experienced in order processing validation and customer services. Validate all customer purchase orders prior to driving excellence pre and post invoice customer service by responding to requests and queries in a timely professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse productive sales relations to ensure quality of service to customers. Own all order related issues to the maintain aging on Ship not Billed Report. Customer Service (Post-Invoice) Respond to customer's requests promptly
greeting members and delivering exceptional customer service assistance.
Key Performance
greeting members and delivering exceptional customer service assistance.
Key Performance
L PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers and passionate about customer service and working in a customer service industry
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns Collect and relay customer feedback to improve service quality. Participate in training programs to enhance
dynamic team. Key Performance Areas a) Customer Service Excellence Handling inbound and outbound customer accurate information about insurance products and services Resolve customers inquiries and basic complaints informed about the company's insurance products and services. Understand policy terms, coverage options, and daily customer retention by providing excellent service and support. Take part in sales and retention campaigns Collect and relay customer feedback to improve service quality. Participate in training programs to enhance
s driven with a focus on quality and customer service;