languages
Workon airline reservations systems & handle voice calls in English & German may include
listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with
lem solving tasks during shift
Handling and taking full responsibility for customer related
of over-achieving quota. Strong phone contact handling skills and active listening. Customer orientation
Boksburg, have some logistics experience, and can handle and resolve customer complaints professionally
listening to their concerns, and solving problems. They handle both inbound and outbound phone conversations with
members to resolve them Understand which problems to handle autonomously vs the problems that need senior management
for the team; Ensure customer escalations are handled in a timely manner including providing/implementing
take action on assigned cases. Monitor Average Handling Time to meet established standards. Adhere to
customer complaints and resolutions. Co-ordinate and handle difficult and/or unusual customer complaints. Resolve