Randburg
Negotiable
and managing a team of +- 20 agents
Coaching and developing agents through continuous one-on-one
and updating matrixManage and motivate agents through different formsQuality management/improvement
call evaluations for each agent weeklyEnsure that all agents meet agent adherence and reach service
Set key performance indicators for agents and review agent performance according to KPI’s in conjunction
Centre Manager on a regular basisAssist in agent career development and identify training needsResolve
share this job on whatsapp
Pretoria
50000 Monthly
systems to capture relevant performance data across agents, queues, and customer satisfaction
Analyze
share this job on whatsapp
Salesworx Specialist Sales RecruitmentLakeside
years experience in a similar role Able to easily travel to the office - own reliable vehicle preferable
share this job on whatsapp
Salesworx Specialist Sales RecruitmentLakeside
years experience in a similar role Able to easily travel to the office - own reliable vehicle preferable
share this job on whatsapp
South Africa
Market related
passengers with pre & post flight departure travel-related queries in customer relations department
share this job on whatsapp
Durban
/>