recruiting for a qualified and experienced Client Services Consultant (Learning and Organisational Development) responsibility for the management of the secondary services contract for Western Cape Government. This is Client risk management. Management of all secondary services which includes, account management, consulting and facilitation on all contracted secondary services. Development and delivery of training products the secondary services contract Provide ongoing client management and consultancy services to WCG Maintain
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
experience will be an advantage
will help you underwriting standards and providing quality client service:
L PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers calls which cannot be resolved are escalated to correct stakeholders.
MAIN RESPONSIBILIT and passionate about customer service and working in a customer service industry
business, amendments and client queries Processing Corrective action Cancellations Action Renewals Endorsements includes insurers and clients Provide ongoing service and support to your client base Administration:
business, amendments and client queries Processing Corrective action Cancellations Action Renewals Endorsements includes insurers and clients Provide ongoing service and support to your client base Administration:
attitude and providing exemplary customer service
DUTIES:
performance reviews with agents and take the necessary corrective action. Respond to all client requests timeously escalating to H.R. Ensuring all new employees are correctly onboarded Updating registers and submitting to
performance reviews with agents and take the necessary corrective action. Respond to all client requests timeously escalating to H.R. Ensuring all new employees are correctly onboarded Updating registers and submitting to
guidance, promoting high-quality and efficient service levels for clients and agents; and to assist the difficulties that the consultants may have
Ensuring correct sales and office procedures are followed
Managing