Omni channel experience focusing on the overall quality of interaction between our customers and the brand Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and in a manner that supports and meets operational quality standards and meets the defined departmental priorities accurate and consistent information, meeting all quality standards and measures -Deliver excellence in customer accurate and consistent information, meeting all quality standards and measures. Deliver excellence in customer
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
responsibilities include upholding transaction quality within predefined parameters and controlling claim responsible for managing both inbound and outbound calls, as well as other correspondence related to claims volumes of transactions. Effectively balances quality, timeliness and productivity standards Self-discipline in accordance with SLA are met Ensure that the quality of the transactions is in compliance with predefined adherence to Company Policies and Procedures Managing calls - both inbound and outbound as well as all other
relationships with customers via regular visits, events or calls.
Collaborate with all local teams to the tools for later projects.
Ensures the quality of data collected.
Give continuous feedback
/>Responsibilities:
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and
maintaining underwriting standards and providing quality client service:
with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents;
with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents;