members and delivering exceptional customer service assistance.
Key Performance Areas
telephones
Looking for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of exceed your expectations and provide top-notch assistance with every interaction. Why Choose Us? ✅ Expertise: knowledge of our products/services, ensuring accurate and insightful assistance for all inquiries. ✅ Empathy: exceptional customer service by addressing inquiries, resolving complaints, and assisting customers with product product or service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently
experience in the use of a switchboard, office administration functions and the ability to effectively deal switchboard, social media) •Exceptional customer service skills •Good knowledge of office software (particularly prioritisation skills •Proven effective filing and administration system skills Salary market related.
experience in the use of a switchboard, office administration functions and the ability to effectively deal switchboard, social media) •Exceptional customer service skills •Good knowledge of office software (particularly prioritisation skills •Proven effective filing and administration system skills Salary market related.
activities of the front desk, reservations, guest services and telephone areas.
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
& taxonomy changes as well as collections) Assists in identifying content & campaign opportunities online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained
& taxonomy changes as well as collections) Assists in identifying content & campaign opportunities online customer Maintains high levels of internal service Takes responsibility within the department to professionally professionally manage all external customer service queries until the query is resolved and closed to to the customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously seeks ways of improving levels of service Ensures the brand image / identity is maintained
care to vehicle owners (new and pre-owned) and assisting them with their cases. Supervisory duties include: address and implement improvements on client service given Monitor all feedback Ensure all processes indicators Skills: Proven experience in a customer service or customer relations role, preferably in the automotive Office Suite. Knowledge of automotive products, services, and industry trends. Ability to work in a fast-paced