Reception areas operate at and deliver a high-quality service at all times.
Key Performance
procedures
in a timeous manner
standard of service and compliance and to troubleshoot any issue relating to the service offering. (Target ensure that unresolved calls are escalated to the correct internal stakeholders. The Agent is expected to offers or renewals or other issues related to our services
- Responding and listening efficiently and Centre metrics while providing excellent customer service
- Be professional and polite always
- and passionate about customer service and working in a customer services industry
emails Willingness to learn, accept instructions, correction, and supervision Willingness to work around the
emails Willingness to learn, accept instructions, correction, and supervision Involves working on Saturdays
information while in our possession and make corrections if necessary. You have the right to lodge a complaint
▪ Customer service – processing orders, handling all correspondence, sell products/services, processing customer service skills SAP working knowledge 3 years' experience in marketing/sales/customer service environment
Our client is urgently looking for a Services Consultant who has extensive experience assisting clients different products we provide a service for. Assisting in developing the Service and Support team as well as relationships between Service and Support team and administration teams to ensure effective service and support that Service and Support team provide quality customer service on every call; Ensure that Service and
1 Year related experience. Deliver exceptional service that exceeds customers’ expectations through proactive order to drive and achieve relevant product and service targets. Ensure all communications with clients loop. Provision of an efficient administration service through careful and timeous planning, reporting
knowledge of the company's technical products and services and they should be able to relate the knowledge goals and should have excellent sales and customer service skills.
Key Responsibilities:services, and policies to customers.