They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town
Overview:
As a Customer Service Agent, you will be responsible for interacting with customers to provide
inquiries about products and services and to handle and resolve any customer complaints. The ideal candidate
candidate will have excellent communication skills, a customer-centric mindset, and the ability to multitask
Responsibilities
Key Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
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Experience in handling ocean exports, customer service and front-office admin essential.
customer service, as well as assisting with the reception duties
problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about products and services Resolving product and service problems Reviewing and making changes on customers' account outbound calls Adhering to compliance policy Customer Service Oriented Matric Fluent English Must live within accomodate for international hours 1 year Customer Service experience (desired but not mandatory) Fraud
suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant At least 4 years' experience in an internal/customer service role is required. Packaging expereince would
Our client is seeking an Arabic Customer Service Host to join their team , the right candidate will be be responsible for customer queries, email and online chats in Arabic Language. Duties include, but not not limited to: Responding to customer queries by telephone, email and online chats in Arabic Language pertinent information into relevant databases Customer relationship building & management Problem shift Handling and taking full responsibility for customer related queries Performing extra tasks given by
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month innovative FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top plans into Africa. The Head of Customer Support is pivotal in ensuring customer satisfaction and enhancing This role involves managing and growing the customer service team, improving efficiencies, and optimizing more years of proven experience managing a customer service team that utilizes various support channels
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps to provide product and service information to customers. Prepare customer service reports and checks, to effective and efficient admin operation. Update customer account/details with necessary information when of our products, services, and policies to supply accurate information to customers. Contributes to working team effort to maintain high levels of service. Record customer interactions and follow up on pending
convenient e-Hailing services benefits, we are committed to delivering exceptional customer service . At SmartOps Cover Job Responsibilities: Provide customer service support to customers by obtaining, analysing, and verifying manner. Manage , coordinate, and track the customer service team activities to achieve agreed plans, targets targets, and objectives. Develop customer satisfaction goals and coordinate with the team to meet them processing, and confirmation of customer payment request. Onboarding new Customers on various internal systems
optimize the customer success operations, driving efficiency and excellence in service delivery. Collaborate cross-functional teams to align operations with customer success initiatives and business objectives. Compliance alignment with cross-functional teams to drive customer success initiatives and achieve business objectives objectives. Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline Proven experience in Customer Success, Account Management, or a similar customer-focused role. Bachelor’s