sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team to mitigate them. Qualifications, Skills & Experience: We are looking for a dedicated and detail-oriented detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain
rong>
seamless experience for our valued clientele. The Role In the role of a Customer Support Agent for BetBus familiarity with online betting is advantageous Proven experience in a customer support role or a comparable customer-facing Demonstrated empathy, patience, and a customer-centred perspective to offer exceptional service Ability
Careerbox is hiring customer service agents for a UK campaign. Successful candidates will help customers nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission · Nightshift allowance
engaging extensively with customers. Previous experience in Car Rental is preferred, but it is essential
Counter Sales/Internal Sales and Customer Service experience.
A Valid Drivers License and own transport
get the job: • Design and evaluate the client experience across various touchpoints in Client Operations servicing and claim journeys. • Champion the Customer Experience aspects of the design process with thought leadership improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting Performance, who is accountable for our customer experience enhancements and monitoring Client Operational customer experience data with the goal to better understand customer needs, viewpoints and experiences. • Review
Town. Requirements: Automotive knowledge and experience in the same role essential Drivers license Must
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency
established car rental company is looking for a rental agent for their branch in Boksburg Greet and assist customers handle phone/email inquiries. Matric. 2 Years experience in customer service or sales, preferably in car
Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes Skills & Experience: Minimum qualification Grade 12 A minimum of 2-3 years' experience in a customer