Join their team of passionate professionals and be part of a culture that values innovation and drives results team; Ensure customer escalations are handled in a timely manner including providing/implementing corrective service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate professional leader, with a ‘can-do' attitude at all times; Effective communication and interpersonal skills
billed. Communicate with parts department to ensure timeous availability of parts. Obtain various order advise them about service changes or vehicle pick up times. Maintain positive customer relationships to ensure
Training: Stay updated on terms and conditions of promotions and withdrawals. Attend educational seminars key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and
Training: Stay updated on terms and conditions of promotions and withdrawals. Attend educational seminars key metrics such as call abandonment and waiting times. Ensure adherence to policies for attendance and
rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
Consumers want to take charge and customise every part of their world to meet their needs. We're applying that we achieve the agreed targets and turnaround times. You'll work closely with members of the various Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll average problem-solving techniques • You have good time management skills • You are proactive and innovative
Consumers want to take charge and customise every part of their world to meet their needs. We're applying that we achieve the agreed targets and turnaround times. You'll work closely with members of the various Active case/pipeline management • Provide first time resolution where appropriate, alternatively doing contact centre schedules and protocols • Provide first time client contact resolution where possible Who'll average problem-solving techniques • You have good time management skills • You are proactive and innovative
through written and verbal channels.
Join Our Client: Be part of a team that values innovation, quality service
customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●