TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a first-line support and remote care to the company's USA customers. • They maintain high customer satisfaction satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages messages. • Product Experts ensure that prospective customer callers are assisted with the information they
TECHNICAL SUPPORT AGENT/PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company Pretoria East is seeking to employ a Product and Support Expert with at least 2 years of experience in a first-line support and remote care to the company's USA customers. • They maintain high customer satisfaction satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages messages. • Product Experts ensure that prospective customer callers are assisted with the information they
high-quality first-line support and remote care to hearX USA customers. They maintain high customer satisfaction satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts ensure that prospective customer callers are assisted with the information they require/desire process the sales on the new customer's behalf. They also ensure that customers' devices are operational operational and that the customers understand how to use and maintain their hearing aids. Key Performance Areas
of Business Operations, Dealer Management and Customer Management
Customer Services Consultant Job Description
Functional Area company company Customer Services Team Reports to
Customer Services Manager Employment Status capabilities, supported by our uncompromising commitment to consistently exceed the needs of our customers and Take ownership of the resolution of queries and customer satisfaction by conducting investigations into resolution in order to create measurable levels of customer satisfaction
● Ad Hoc duties that form part
clients and accounts
Always offer first class customer service
Providing a variety of quotations
Requirements:
Customer service orientation with a passion for exceeding
communication skills in English, Dutch and German.
Customer service experience required.
excellent customer service, ensuring customer satisfaction, and offering timely and accurate support. The to handle customer inquiries and complaints efficiently. Customer Service Representatives with strong strong Customer Satisfaction skills Excellent Interpersonal Skills and ability to handle customer inquiries inquiries and complaints Customer Support experience Computer Literacy and proficiency in relevant software multitasking abilities Experience in a call center or customer service role is a plus
Staff Domain's mission is to support global businesses through end-to-end offshore recruitment and operational to expand, looking for resource support, or simply looking to support their bottom line. We cater for pride ourselves in presenting smooth end-to-end, customized offshoring experience and in providing employees penetration to improve total satisfaction of customers and staff alike. Personalized service excellence competition. We provide the technology needed to support the shift towards shared modes of transport. Our
To provide world class in-practice support to all our VeriClaim and Bureau practices within a Geographic Geographic area (KwaZulu-Natal). Ensure ultimate customer satisfaction for both internal and external clients Job Functions: • Provide in-practice VeriClaim support to all VeriClaim and VBS practices within a specified specified geographic area. • Provide support to new VeriClaim and VBS practices on their first day of using of functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective
new business
External on site liaison and customer visits to ensure that the existing clients are
colour matching
Consult with new and existing customers on upcoming projects
Consult and assist internal
information on new clients and projects
Advise customers on specials and promotions, as well as to purchase
the customers facility
Conduct lab tests and trials to ensure non conformance and customer complaints
professional and factual manner
Consult and advise customers on technical specifications and other queries