industry standards and customer expectations. Addressing any concerns or issues promptly and professionally service appointments to ensure satisfaction and address any additional needs or concerns.
activities. ▪ Make recommendations about the product to address the client's needs. ▪ Assist with the fulfillment workflow system. ▪ Provide support to the back office (Freshdesk tickets) consultants when needed. ▪
/ IT Service Controller needed in a Large IT / Office Automation Company based in Krugersdorp Johannesburg Escalating customer problems that can not be addressed by client corrective action Log customer problems
activities. ▪ Make recommendations about the product to address the client's needs. ▪ Assist with the fulfillment workflow system. ▪ Provide support to the back office (Freshdesk tickets) consultants when needed. ▪
service metrics, analyse customer feedback and address any gaps or areas for improvement. Must have 5
Support: Provide exceptional customer service by addressing inquiries, resolving complaints, and assisting and performance evaluations to enhance skills, address areas for improvement, and contribute to overall
the highest service standards. Responsibilities: Address customer queries and problems across various channels and loyalty by fostering positive connections, addressing concerns empathetically, and proactively managing
relationships with customers.
services
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
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services
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
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