solutions thinking. Accept and process customer orders efficiently and deliver what is promised every all internal departments involved in the sales order fulfillment process. Check stock availability and with supply chain to ensure fulfillment of the order. Identify possible solutions in the event of stock
Counter Sales Customer Service Invoicing Orders, etc. Requirements: • Grade 12 • Related tertiary education
Counter Sales Customer Service Invoicing Orders, etc. Requirements: • Grade 12 • Related tertiary education
customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle repairs accurate records of parts inventory and usage. Work Order Management: Tracking the progress of service jobs
the field; and customer behaviour and trends in order develop customer engagement programs. Understand feedback system (all platforms) requirements in order to extract intelligence. Plan, schedule, coordinate
Interacts with customers face to face, process orders over the phone and internet Resolve issues. Effective Use phone calls to assist walk in customers, take orders. Help customers with accessory and OE choices.
customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face database and logging call details as per procedure in order to address query.
experience in stock control procedures, and stock ordering. Previous experience in symphonix and namos would
Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records