Company Name: DNR Assist. Job Type: Contract. DNR Assist is a leading Roadside assistance & call center
authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints Insurance Customer Contact Centre to provide and assist with advice on any noted anomalies or trends that Fulfilment Manager, to guide, assist, mentor and advice you of all matters that can assist you with your growth or authorization Operations Manager, to guide, assist and advice you through your first line report, experience throughout the customer journey and assist by providing professional peace of mind while dealing
authorizations Home Loans Customer Contact Centre to assist and improve customer communication, complaints Insurance Customer Contact Centre to provide and assist with advice on any noted anomalies or trends that Fulfilment Manager, to guide, assist, mentor and advice you of all matters that can assist you with your growth or authorization Operations Manager, to guide, assist and advice you through your first line report, experience throughout the customer journey and assist by providing professional peace of mind while dealing
office support to Export Sales Development Managers. Assist with all export related queries and ensure that that the functions of the Export Client Services Assistants are fulfilled. Customer Service Resolve all client copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
office support to Export Sales Development Managers. Assist with all export related queries and ensure that that the functions of the Export Client Services Assistants are fulfilled. Customer Service Resolve all client copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations before they problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed of any problems
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact assigned CRM tasks for support calls customers. • Assist with outbound calling tasks as and when required/requested absolute customer confidentiality and protection of personal information in accordance with procedure. • Keep
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact assigned CRM tasks for support calls customers. • Assist with outbound calling tasks as and when required/requested absolute customer confidentiality and protection of personal information in accordance with procedure. • Keep
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact assigned CRM tasks for support calls to customers. Assist with outbound calling tasks as and when required/requested absolute customer confidentiality and protection of personal information in accordance with procedure. Keep
contract efficiently and accurately Must attend in person and online monthly meetings with the EHWP team reports, monthly invoicing etc. Must attend in person and online meetings with WCG internal stakeholders finance teams to ensure timeous invoicing and assistance with tracking of debtors Effective client budget customer-facing manner. Sound time management and personal calendar management. Ability to read a room effectively scheme Group Life Cover Disability Cover Employee Assistance Programme
contract efficiently and accurately Must attend in person and online monthly meetings with the EHWP team reports, monthly invoicing etc. Must attend in person and online meetings with WCG internal stakeholders finance teams to ensure timeous invoicing and assistance with tracking of debtors Effective client budget customer-facing manner. Sound time management and personal calendar management. Ability to read a room effectively scheme Group Life Cover Disability Cover Employee Assistance Programme