suring established quality standards through continuous evaluation and reporting of employee performance QA related experience
Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence Player Personal Attributes: ▪ Passionate about continually learning (from failures, from others, from successes) situation) ▪ Dedicated (wholly committed to the continuous improvement) ▪ Reliable and trustworthy Experience
feedback to Management about product matters, service patterns, and customer input to back continuous enhancement addressing concerns empathetically, and proactively managing potential issues. Progressively advance personal internal stakeholders and external customers, continuously improving customer service policies and procedures
Packs) when needed. ▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system pressure. ▪ Ability to multi-task, set priorities and manage time effectively. ▪ Commitment to service excellence Player Personal Attributes: ▪ Passionate about continually learning (from failures, from others, from successes) situation) ▪ Dedicated (wholly committed to the continuous improvement) ▪ Reliable and trustworthy Experience
of a dynamic Service Desk Team Leader to ignite business growth and surpass targets. Offering a dynamic service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts with documented feedback; Ensure that there is continual service review and improvement of all processes SLAs, OLAs, and KPI targets; Through monitoring, management, and contribution ensure the team achieves and
capturing and updating on all data systems
and managing a team of +- 18 agents
g and managing a team of +- 21agents
and managing a team of +- 20 agents
Administrator to join our team on a 3 month contract. Manage queries and day-to-day functions in an effective membership amendments, i.e. client information, continuations Respond to customer queries timeously both telephonically telephonically and in writing Assist with managing daily workflow Liaise with brokers and members Effective day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day Excellent data entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate