The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and
account when needed Handling complaints Handling inbound and outbound calls Adhering to compliance policy
within the petroleum industry responsible for inbound customer care and client resolution. You will be
account when needed Handling complaints Handling inbound and outbound calls Adhering to compliance policy
Outlook)
experience in a corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
a corporate entity
Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally Provide as a team and have a positive attitude Handling inbound and outbound customer calls professionally Provide
Areas a) Customer Service Excellence Handling inbound and outbound customer calls professionally Provide as a team and have a positive attitude Handling inbound and outbound customer calls professionally Provide
cameras and reporting on what is recorded. Outbound/Inbound calls. Dispatch of law enforcement/response companies