Senior Manager Monitoring Jobs in South Africa - Page 5
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Customer Care Team Leader Samrand Centurion
Communica Group
South Africa
branch. In this role, you will be responsible for managing customer queries and escalations, ensuring smooth positive team environment. Employee Management: Overseeing and managing team members effectively. Customer efficiently. Reporting: Generating reports for management to track performance and trends. Task Delegation: implement customer service policies and procedures Monitor customer service representatives' performance and and onboard new customer service representatives Monitor customer service representatives' adherence to
share this job on whatsappCommunity Relations Coordinator Gauteng
Job CrystalGauteng
you will be responsible for implementing and monitoring TRACTIONEL's community development and social in social science, public relations, business management, sustainable development or similar. Additional Impact Assessments or Environmental and Social Management Systems. BEHAVIOURAL COMPETENCIES Ability to self-driven learning. Project management/highly organized approach to task management; in other words, follow beneficial corporate and community relationships. Monitor the compliance by contracted Community Relations
Community Relations & Ed Coordinator
Job CrystalGauteng
you will be responsible for implementing and monitoring TRACTIONEL's community development and social in social science, public relations, business management, sustainable development or similar. Additional Impact Assessments or Environmental and Social Management Systems. BEHAVIOURAL COMPETENCIES Ability to self-driven learning. Project management/highly organized approach to task management; in other words, follow beneficial corporate and community relationships. Monitor the compliance by contracted Community Relations
Crc Supervisor
Centurion
R25 000 Monthly implement improvements on client service given
Operations Coordinator Parow East
The Foschini GroupSouth Africa
that monthly deliverables and KPI's are met by managing your team to achieve sales targets in line with are effectively implemented, monitored and maintained. Effective management and co-ordination of individuals productivity by adhering to all the relevant people management processes Drive recognition and motivation activity packs] Managing relationships with internal stakeholders to achieve the desired outcome. Monitoring teams Qualifications and Experience: Matric qualification Management related qualification [advantageous] Part or
Operations Coordinator
The Foschini GroupSouth Africa
that monthly deliverables and KPI's are met by managing your team to achieve sales targets in line with are effectively implemented, monitored and maintained. Effective management and co-ordination of individuals productivity by adhering to all the relevant people management processes Drive recognition and motivation activity packs] Managing relationships with internal stakeholders to achieve the desired outcome. Monitoring teams Qualifications and Experience: Matric qualification Management related qualification [advantageous] Part or
Service Desk Team Leader Cape Town
Believe Resourcing Pty LtdCape Town Region
R200K - 250K CTC per Annum service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes customer service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via assessment methods; Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts exceed SLAs, OLAs, and KPI targets; Through monitoring, management, and contribution ensure the team achieves level or risk where possible mitigating breach and managing to resolution; Provide relevant stakeholders within
Service Consultant Gqeberha, South Africa
Staff UnlimitedSouth Africa
Relationship management with our top producing financial advisors Active case/pipeline management Provide possible Position requirements: You must have a senior certificate Relevant tertiary qualification; diploma/degree
Laureate Service Consultant
Staff UnlimitedSouth Africa
Relationship management with our top producing financial advisors Active case/pipeline management Provide possible Position requirements: You must have a senior certificate Relevant tertiary qualification; diploma/degree
M-kopa Team Coach
Randburg
Negotiable be limited to:
- Leading and managing a team of +- 18 agents
- Coaching and developing monthly
- Attendance and leave management process and updating matrix
- Manage and motivate agents through through different forms
- Quality management/improvement through call evaluations for each agent
- Logging and resolving cases on the case management tool.
- Set key performance indicators to KPI’s in conjunction with Contact Centre Manager on a regular basis
- Assist in agent career
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