and a minimum of 3 years of experience in a customer service-oriented environment within a medical scheme conflicts as they arise.
M-KOPA Customer Service - Team Coach
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The position of the Team Coach to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered record in meeting targets and achieving premium customer service
role
Strong interpersonal skills and excellent customer service
Accurate and effective with administration
to and understanding our customer's individual needs and tailoring services to meet them and to provide and drive the end-to-end customer experience, including developing new services where required. Establish methodology. Contribute to developing a customer-centric culture, new service development and improved experience development skills and competence of the Customer services across the business concerning the Customer and delivering customer service training and new service propositions for customer services. Recommend alternate
Duties include:
Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests. Vehicle Inspection: services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate updating customers as needed. Quality Assurance: Performing quality checks on completed service work to Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
Duties: Customer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests. Vehicle Inspection: services and provide accurate estimates to customers. Service Recommendations: Recommending appropriate updating customers as needed. Quality Assurance: Performing quality checks on completed service work to Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
mer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests.
mer Interaction: Greeting customers, scheduling service appointments, and effectively communicating Listening attentively to customer concerns and accurately documenting service requests.
assessments and payments.