full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
using workflow tools. Manage order related administration. Establish productive sales relations to ensure actions taken, using workflow tools. Manage administration. Keep customers up to date with the status Possess strong problem-solving skills. Accurately captures customer information. Good inter-personal skills
by management.
Assist with data capturing and pod capturing as and when needed.
Obtain daily
Manager and Foreman.
Welcome customers and capture the relevant information, assuring that client
bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime
additional needs or concerns. Administrative Tasks: Performing various administrative duties, such as maintaining
concerns.
claims for clients allocated and ensuring accurate capturing and updating on all data systems
can demonstrate exceptional interpersonal, administrative and problem-solving skills, maintain a highly