Reference: PTA000208-CDW-2 Our Client is looking for a Service Administrator/Technical Scheduler, located in Sandton Responsibilities: Administrative Duties: Handle incoming service requests via phone, email, or in-person visits Maintain accurate records of customer inquiries, service requests, and resolutions. Coordinate with various resolution of customer issues. Prepare reports on service activities, including trends, performance metrics streamline operations. Technical Scheduling: Schedule service appointments for technicians based on customer
Duties:
experience will be an advantage
will help you underwriting standards and providing quality client service:
experienced in order processing validation and customer services. Validate all customer purchase orders prior to Responsible for driving excellence pre and post invoice customer service by responding to requests and queries professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse productive sales relations to ensure quality of service to customers. Own all order related issues to the maintain aging on Ship not Billed Report. Customer Service (Post-Invoice) Respond to customer's requests promptly
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier waybills by FYE Ensure booking address is correct and book on portal. Use low-cost courier option option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier waybills by FYE Ensure booking address is correct and book on portal. Use low-cost courier option option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
company, based in Midrand, specializing in IT services is looking for an experienced Call Centre Agent their dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with Excellent English communication skills and customer service. R5 000 CTC pm
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
enthusiastic individuals to join us as Customer Service Representatives in our inbound call centre. As solutions to problems, and deliver exceptional service with each interaction. Key Responsibilities: -
enthusiastic individuals to join us as Customer Service Representatives in our inbound call centre. As solutions to problems, and deliver exceptional service with each interaction. Key Responsibilities: -