responsible for: Respond to inbound calls and initiate outbound calls to assist with daily bookings, rescheduling Manage inbound and outbound emails, live chats, and calls to facilitate bookings, address queries, and resolve Qualification's and experience: 2-5 years experience in a call centre environment Excellent communication skills, both
for:
of their needs and that ensure that unresolved calls are escalated to the correct internal stakeholders stakeholders. The Agent is expected to maintain a call back methodology, ensuring all clients not successfully electronic diary or any applicable app is set for call backs.
KEY RESPONSIBILITIES:
- Making calls to clients for purposes of sales, payments, updates lasting relationships with clients and Contact Centre team based on trust and reliability
- Understanding
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
with requirements (handling time, talk time, lost calls, etc.). Customer Service Provide policyholders with corporate entity Minimum 2-3 years' inbound call centre experience General administrative experience
inspection sheets to compare to.
Role & Responsibilities: Managing incoming calls and customer service enquiries Capture Customer engagement Customer service Administration Answering calls and assisting customers with queries on orders Processing
Circumstances Overtime as and when required. On call to resolve problems. Occasional local and national
Circumstances Overtime as and when required. On call to resolve problems. Occasional local and national
manner