position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain agent career development and identify training needs
Contact Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations
orders over the phone and internet
process orders over the phone and internet Resolve issues. Effective communication over the phone is essential customers by identifying the right parts for their needs. EMAIL SUBJECT LINE: Parts Salesperson To apply
airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia
English language proficiency Previous international Voice experience Good Computer navigation skills Should English language proficiency Previous international Voice experience Good Computer navigation skills Should
English language proficiency Previous international Voice experience Good Computer navigation skills Should English language proficiency Previous international Voice experience Good Computer navigation skills Should
Reviewing and making changes on customers' account when needed Handling complaints Handling inbound and outbound multicultural and diverse environment with employees from over 30 countries Genpact supports professional tranings intsensive background checks. All background checks need to be clear in order for applicant to be successfully
Reviewing and making changes on customers' account when needed Handling complaints Handling inbound and outbound multicultural and diverse environment with employees from over 30 countries Genpact supports professional tranings intsensive background checks. All background checks need to be clear in order for applicant to be successfully
to sell at least 60% Home Internet and rest on Voice and MBB Deals)
The Agent is required to provide to them to gain a better understanding of their needs and that ensure that unresolved calls are escalated clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients demonstrate a desire to understand the customers’ needs.