Primary Responsibilities: Strategy on a senior level (develop and implement strategy for operations,
services, with at least 5 years at a managerial level. Demonstrated leadership skills, ability to set
services, with at least 5 years at a managerial level. Demonstrated leadership skills, ability to set
Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within the
Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within the
Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within the
Initiate actions to address identified service level issues. Ensure adherence to agreed SLAs within the
Banking Sector and 5 years at a senior management level. Required Knowledge, Skills, and Abilities: Knowledge
outsourced operations, ensuring adherence to Service Level Agreements (SLAs) Collaborate with the Retail Banking
outsourced operations, ensuring adherence to Service Level Agreements (SLAs) Collaborate with the Retail Banking