managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating general administrative support to the department (Spares & Site Services). Monitoring and reporting on key & site services and enhance client satisfaction. Work closely with other departments, such as sales engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering
administrative tasks, such as managing databases, handling customer complaints and inquiries, coordinating the business engineering & administrative support to the department. Monitoring and reporting on key performance client satisfaction. Work closely with other departments, such as projects after sales, and engineering or more years' experience in aftersales or customer services and/or sales experience in an OEM engineering and close deals. Developing relationships with customers, understanding their needs, and presenting technical
administrative tasks, such as managing databases, handling customer complaints and inquiries, coordinating the business engineering & administrative support to the department. Monitoring and reporting on key performance client satisfaction. Work closely with other departments, such as projects after sales, and engineering or more years' experience in aftersales or customer services and/or sales experience in an OEM engineering and close deals. Developing relationships with customers, understanding their needs, and presenting technical
performance, and fostering innovation within the department. Key Responsibilities: Team Leadership: Direct a large team of employees within the debtor's department, fostering a culture of excellence, efficiency improvement to ensure optimal financial health and customer satisfaction. Sales and Relationship Management: stores and relevant departments, ensuring seamless operations and high levels of service delivery. Reporting:
performance, and fostering innovation within the department. Key Responsibilities: Team Leadership: Direct a large team of employees within the debtor's department, fostering a culture of excellence, efficiency improvement to ensure optimal financial health and customer satisfaction. Sales and Relationship Management: stores and relevant departments, ensuring seamless operations and high levels of service delivery. Reporting:
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk performance areas: Liaise with business departments and external customers to define the scope of new IT projects continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk performance areas: Liaise with business departments and external customers to define the scope of new IT projects continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
health and safety regulations Customer service: Maintain a high level of customer satisfaction by providing providing timely and quality service Communicate effectively with other departments to coordinate fleet maintenance
health and safety regulations Customer service: Maintain a high level of customer satisfaction by providing providing timely and quality service Communicate effectively with other departments to coordinate fleet maintenance
daily set targets in line with the company and department goals and objectives as agreed upon between Senior taking correct actions and/or escalating to service departments should target not be achieved. Instill and Foundry. Improve communication in the department and with other departments. Play an active role in the daily