Support Engineer sought by a dynamic Internet Service & Network Specialist. You will provide a single be this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate must have respond to and resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd situations. Be alerted to deteriorating customer-service within the environment and intervene directly or resolution to the customer in respect of incidents and service requests logged. Telephonically and remotely identify
join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will years' work experience delivering Network Security Services in a customer environment with strong communication clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company management. Resolve all incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS:
join the Cape Town team of a dynamic Internet Service & Network Specialist. You need to be proficient 12, a suitable IT Degree/Diploma, relevant HP service qualifications and 3 years industry work experience cards, capturing of travel and other reports. Servicing multi-functional printing devices through both both phone and hands-on support. Maintain service qualifications and achieve all KPIs. Provide remote support qualification (Degree or Diploma). Relevant HP service qualifications. Experience/Skills – Minimum of
Solution design, liaise with Software Developers, training and go-live duties. Preparation of documentation
Solution design, liaise with Software Developers, training and go-live duties. Preparation of documentation
activity management activities. Attend relevant training and courses to gain experience and improve knowledge ATTRIBUTES: Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability
activity management activities. Attend relevant training and courses to enhance knowledge and skills. Research ATTRIBUTES: Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability
understanding of system administration, networking, cloud services, and SQL databases. You will play a crucial role disaster recovery plans for SQL databases. Cloud Services - Deploy, manage, and optimize Azure cloud infrastructure resources and services for performance, cost, and security. Evaluate and recommend new cloud services and technologies Provide guidance and best practices for using Azure services, including virtual machines, databases, storage disaster recovery planning. Proficiency in Azure services, including virtual machines, databases, storage
implementing automated processes. Identify system/service bottlenecks and/or single-points-of-failure and health of the system. Troubleshoot SQL Server service outages as they occur. Deploy database change scripts: Competencies in cloud services including M365 / Azure. Experience working in a Financial Services environment.
experience in IT service, operations, and management, including responsibility over Service Level Agreements management and prioritization skills. Knowledge of IT Service Management disciplines and frameworks such as ITIL ATTRIBUTES: Passion for Excellence World-class service People-centered Respect Integrity and Ethics Accountability